Information We Collect

When you reach out to us—whether through our website, phone, email, text, or social media—we may collect personal information such as your name, phone number, email address, location, service details, and any messages or photos you send us. This information is only used to respond to your requests, schedule services, and provide the best experience possible.

We may also collect non-personal data, such as how you use our website or engage with our posts online, to help us improve our content and customer experience.

How We Use Your Information

We use the information you provide to communicate with you, deliver services, schedule jobs, provide estimates, and send follow-ups like receipts or review requests. We may also occasionally send service updates, promotions, or community event news, but you can opt out of this at any time.

We do not sell, rent, or share your information with unrelated third parties for marketing purposes. Any third-party tools we use (such as forms, payment processors, or scheduling apps) are trusted platforms with strong security protocols.

Social Media & Messaging

If you contact us through platforms like Facebook, Instagram, TikTok, or others, we treat that communication with the same confidentiality and care as direct phone or email contact. However, we are not responsible for how those platforms store or manage your information. We encourage you to review each platform’s privacy policy for more details.

By messaging us or commenting on our posts, you give us permission to respond, store the conversation for customer service purposes, and refer back to it if needed for scheduling, quoting, or clarifying service.

Content Use & Media Rights

We may take photos or short video clips of jobs (before and after) for documentation, social media, marketing, or educational purposes. These images will never include identifying information about our clients, their address, or faces unless we have received direct, written consent.

By hiring Eagle X, you acknowledge that visual content from your job site may be used for promotional purposes in a respectful and professional manner. If you prefer your service to remain completely private, you can let us know in advance and we will fully honor your request.

Similarly, any reviews or testimonials shared on social media or review platforms may be reposted on our website, with or without attribution, unless you specifically ask us not to.

Cookies and Website Tracking

Our website may use cookies or basic tracking tools (such as Google Analytics) to monitor traffic, understand visitor behavior, and improve the user experience. This information does not personally identify you unless you voluntarily submit your contact details through a form or message.

Data Security and Opting Out

We take reasonable steps to protect your personal information and keep it secure. You may request to opt out of communications, update your information, or ask us to delete your data at any time by contacting us directly.

Intellectual Property

All content on our website and social media platforms—including photos, videos, designs, logos, and text—is the property of Eagle X Junk Removal unless otherwise credited. You may not copy, reproduce, or use any of our materials without written permission.

Updates to This Policy

We may update this policy as our services grow or if legal requirements change. The most current version will always be available on our website. Continued use of our site or services after changes have been posted means you agree to the updated terms.

Contact Us

If you have any questions about this privacy policy, website use, or how your information is handled, feel free to reach out anytime.